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The ROES Client is giving an -Invalid Argument- error upon startup, but I have run it before. How do I get past this?

This is usually a corruption of the launch file downloaded when the client starts. Clean out your Internet Explorer cache/Temporary Internet Files as above and re-start the client launch.

The ROES Client begins to start but just vanishes from the screen leaving an hs_pid_error.txt file on my desktop. I have run it before, what causes this?

This can happen on Windows PC's, it is caused by a Java corruption and can occur when you have several versions of Sun's Java running on the system. When Java updates on Windows, it adds another version onto the system as opposed to simply upgrading the existing version. If this issue arises, open Control Panel on your system and open Add/Remove Programs. Find the Java Runtime versions on the system, then highlight each and remove them. Reboot the system and re-start the ROES Client from the labs web site, this will check for Java on the system and prompt for a download and install. You can also jump to Downloads page to do a manual download/install of Java's latest version.

I have put images into a product but the Add to Order button is not selectable - how do I add it?

If you have added images into a product but cannot add the item to the order, it means there is an empty image node somewhere. Hold down the ALT key (for PC) or the OPT key (for MAC) and the Add to Order button will become available with text "Add with Empty" and allow you to select it. You also may want to contact the lab to be sure there isn't something you missed.

What characters cannot be used in image file names?

Kodak's DP2 software will refuse certain characters, and while we filter most out in the ROES Client, it's still best to not use apostrophes, commas, slashes or ampersands in image file names.

How can I create a ROES desktop shortcut if I skipped the option during the initial launch?

If you skipped the shortcut install, you can create the shortcuts from within Java Web Start's Application Cache Viewer. To get there, Click Start - Run and type javaws.exe and press Enter. Find the ROES application you want a shortcut for and right-click on it. Select Install Shortcuts and they will be created. If using an older Java 1.4 version, right clicking will not get a response (you may also need to click View and select Downloaded Applications to see the right list). Instead, select the ROES application you want, click Application in the menu bar and select Create Shortcuts. To remove a shortcut, follow the same steps and select Uninstall/Remove Shortcuts.

I am receiving an error when the order is preparing to transmit that states it cannot find the path specified for order_accountid_xxxxxxxx_xxx.zip?

There can be 2 causes of this:
     1) Verify the file has no illegal characters like a backslash in it from the My Information screen's Account field, where N\A may be entered. Go back to the My Information screen and replace N\A with just NA, None, or NewUser.
     2) Zip file corruption can occur in rare instances. Go back into the order and save it as an incomplete order; then Open the saved order. This will assign it a new random order number and you should be able to just complete the order and send it.

Can I use tiff images with the ROES Client, or just jpeg's?
Michigan Photo only accepts jpg files at this time.

I am seeing some images in the ROES Client turn dark, red, or not appearing at all when trying to put them into a product - what causes this?

Different cameras and their image extraction software will occasionally embed a non-RGB colorspace (like CMYK or proprietary ones) or add EXIF header data. In these cases, while the thumbnails appear fine, Java is unable to render the full image into a product - they will appear darkened, hued, or not render at all. This issue has occurred since the release of Java 1.5, so removing all Java versions and launching the ROES Client from your lab's web site link will prompt to install the final Java 1.4 version. Java 1.4 did not have any issues handling the non-standard colorspace and renders the image fine upon placement into a product. Converting these images to standard sRGB in Photoshop and/or removing the EXIF header data will allow the image to be rendered in a product.

Other Current Common ROES Startup Issues

OS X Leopard - Failed To Validate Certificate Error

OS X Leopard - Illegal Argument Error

Windows ROES Launch Errors

Apple 10.4 ROES Launch Issues

ROES and MAC OS X 10.5 Leopard Compatibility

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