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What are the system requirements to run the ROES Client?

You should have a minimum 1GHz speed processor with 1GB RAM and the latest Java Runtime loaded from Sun, available here (Apple Java can be obtained here ).

Any Java capable system can be used, so Apple OS X 10.4 or higher recommended, Linux, and all current versions of Windows (2000 Server/Workstation, 2003 Server, XP (all editions), Vista) will support the application. Be sure to maintain enough free drive space to build, save, and retain order files.


What are some reasons ROES Client won't start or may not transmit to the lab?

There are several possible reasons why the ROES Client will not start up, or in some cases not transmit to the lab. We have found it is best to go through these steps in order and always end with cleaning out Temporary Internet Files:

Windows  - Settings of the new Windows Firewall can prevent the client from launching or creating an FTP connection. Try turning the firewall off or set it to prompt for exceptions such as FTP.

Various Anti-Virus Applications -We have found that the home use versions of the Norton Internet Security/Antivirus and McAfee Security applications can prevent the client from starting. Try disabling these temporarily if the client will not start and turning them back on after successfully starting and installing shortcuts. To do this, open Control Panel and Administrative  Tools and go into Services. Find the Norton or McAfee security services (proxy agent, firewall, network monitor, etc.), right-click on them and select Stop.

Internet Explorer (IE) Security Setting's-If set to high may block the ActiveX calls made during the client launch.  Try  resetting Internet Explorer's security levels (found in IE under Tools - Internet Options - Security tab) to default.

Internet Explorer Pop-Up Blocker - Try turning this off in Internet Explorer under Tools - Pop-up Blocker.

Clear out your Internet Explorer cache - This can be done in IE under Tools -- Internet Options. On the first tab,  General, look in the center section marked Temporary Internet Files and select Delete Files. Click OK at the confirmation window, wait for the mouse pointer to return to normal from the hourglass, and try the client launch again.

If you have run ROES before on the system and it is suddenly failing with an Invocation Exception error,  after clearing out Temporary Internet Files in the steps above, remove the ROES application from Java Web Start to ensure a fresh download and install. Select Start - Run, type javaws.exe and press Enter. When the Java Web Application Viewer opens, find the ROES application for your lab and highlight it.
ROES Current Known Issues - Updated June 22, 2012
I am unable to launch ROES, error Details list: Unsigned resource
AVG Issue: The ROES download starts but the progress bar stalls downloading/verifying application
The ROES Client will not send my order to the lab

I am unable to launch ROES, error Details list: Unsigned resource
This issue began with the release of Java 7 update 5, and acknowledged by Java here <http://java.com/en/download/help/clearcache_upgrade.xml>. Via Windows Control Panel, open Java to get to the Java Control Panel and click Settings at the bottom of the General tab under Temporary Internet Files. Click Delete, make sure all 3 boxes are checked, and click OK to clear the Java cache (this will remove all Java applications from your system but leave the preferences and saved files intact). Once it completes, OK out back to Control Panel, then visit the lab's web site to start ROES fresh from their link.
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Issue: AVG The ROES download starts but the progress bar stalls downloading/verifying application
If after a fresh start of ROES (including after cleaning the Java Cache for the Unsigned Resource issue above), the download may stall when trying to go back out to the web for verification of the signed propgram files. This is being caused by AVG's security application, specifically the Link Scanner module. Disabling the Link Scanner (unchecking the boxes that enable it) allows the fresh start to finish and launch properly. The latest AVG 2012 guide can be found here <http://aa-download.avg.com/filedir/doc/AVG_Internet_Security/avg_isc_uma_en_2012_23.pdf>.

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The ROES Client will not send my order to the lab
The most current send issue is with FTP and Java 7. Java changed their FTP calls in version 7, and in Windows, due to a bug in the operating system (specifically Windows Firewall), FTP fails. Many labs have changed to a new transmission method ROES offers, however most are still using the usually reliable FTP. The easiest fix may be to remove Java 7 and install Java 6, which can be obtained here <http://java.com/en/download/manual_v6.jsp>. The other fix is to turn off the problem issue in Windows Firewall, which can be done via the following steps:
Click Start in Win 7/Vista, then choose All Programs, Accessories, and right-click on Command Prompt.
Choose Run as
Administrator in the list and the black command window will open. At the prompt type:

netsh advfirewall set global StatefulFTP disable

and press Enter. An 'OK' should appear below it and bounce back to a prompt. Then type
exit
and press Enter to formally quit the window. After that ROES orders should send OK via FTP. The command simply turns off a check in Windows Firewall that is causing the issue. The Java bug report can be seen
here <http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=7077696>.


ROES? Startup On OS X 10.8.3


As Mac OS X launch issues with ROES continue to be reported daily, please use the below as a guide for support concerning these events as they are reported to you.
As more new Mac systems are appearing, the first step is to make sure Java 7 (new Update 21 was released today) is truly installed from
www.java.com <http://click.icptrack.com/icp/relay.php?r=6355487&msgid=966865&act=R5NU&c=155066&destination=http%3A%2F%2Fwww.java.com>. A common mistake we have seen is that a user will download the Java installer .dmg file, execute it and think Java is installed. Execution of the .dmg package merely unpacks the Java installer, which still needs to be run to actually install Java 7. After the install is completed, a good check is to open System Preferences from the top left Apple icon and see if Java now appears in the list.
To start ROES, it is best to use the web site index page link to begin - for anyone updating from 10.6 or 10.7 the old desktop icons should be sent to Trash. Due to recent updates Safari is no longer prompting to execute the launch.jnlp file from the index page start as it has in the past. Firefox, from
http://www.mozilla.org/en-US/firefox/new/ <http://click.icptrack.com/icp/relay.php?r=6355487&msgid=966865&act=R5NU&c=155066&destination=http%3A%2F%2Fwww.mozilla.org%2Fen-US%2Ffirefox%2Fnew%2F>, is a much better option as it does pull down the launch.jnlp file and prompt to execute it in Java as expected.

We have seen Safari perform a quick auto-download of the launch.jnlp file, however it is quite fast and easily missed by the studio/customer. Safari also has been storing these downloaded files in a cache folder, as opposed to the usual Downloads folder.
For new Mac systems and those recently updated, the best and quickest method to start now when Safari is the browser is to have the customer right-click or hold the Control button down and click on the Direct launch: link on the index page, and choose Download Linked File As... from the list. In most cases the save dialog will default to Documents, and the launch.jnlp should be saved there. Starting ROES then should simply be a matter of opening Finder, selecting Documents and double-clicking on the launch.jnlp.
These instructions are on the
www.roes.co <http://click.icptrack.com/icp/relay.php?r=6355487&msgid=966865&act=R5NU&c=155066&destination=http%3A%2F%2Fwww.roes.co> site, and have been added into the body of the index pages we host for each ROES launch to better assist the customers in starting.
As always, more information can be found at
www.roes.co <http://click.icptrack.com/icp/relay.php?r=6355487&msgid=966865&act=R5NU&c=155066&destination=http%3A%2F%2Fwww.roes.co>, and additional updates to these issues will be posted there as they arise.



ROES and Windows 8 Update

As Windows 8 begins to grow in use, ROES does continue to run well under most circumstances. We have tested on 3 new Windows 8 installs, in all of which ROES was able to run immediately after installing Java 7 from Java.com. There have been several items of note, detailed below with resolutions:
1) Desktop Icons Appear White - This is a known Java issue and is resolved with an upcoming Java release, Java 7 update 12 (expected next month, available at
http://jdk7.java.net/download.html <http://click.icptrack.com/icp/relay.php?r=6355487&msgid=959277&act=R5NU&c=155066&destination=http%3A%2F%2Fjdk7.java.net%2Fdownload.html>).
2) Launch Failure - The Kaspersky Internet Security 2013 suite prevented the launch.jnlp file from being properly downloaded and executed. The Details of the Java error indicated 'Unable to load resource' and listed the URL path to the jnlp file. Disabling Kaspersky allowed it to function properly and launch from the web link, and after re-enabling the security application's scanners ROES launched normally from the desktop icon.  
3) FTP Send Failure - This was seen on the same system with FTP, Java 7 and Kaspersky Internet Security 2013. Unfortunately, disabling Kaspersky did not help. However, uninstalling Java 7 and installing the latest Java 6 update 64 bit instead (available at
http://www.oracle.com/technetwork/java/javase/downloads/index.html <http://click.icptrack.com/icp/relay.php?r=6355487&msgid=959277&act=R5NU&c=155066&destination=http%3A%2F%2Fwww.oracle.com%2Ftechnetwork%2Fjava%2Fjavase%2Fdownloads%2Findex.html>, use the Windows x64 link after going to JRE) allowed the send to occur. 
4) Launch Via Web URL Fails (Win 7 and 8) - In 2 instances we have seen an issue where repeated Java installs/uninstalls between 6 and 7/32 and 64 bit leave the file association for jnlp in limbo. In normal cases, this can be resolved by changing jnlp's default application via either Default Programs in Control Panel or by right-clicking the jnlp in Downloads or the Desktop and selecting Properties, then navigating to the javaws.exe file via the Change button. However, in these instances Java Web Start would not list in the available programs list to set as the program. The only way the association was fixed was via the regedit command, using Edit - Find to search for jnlp and changing the path for the default program in HKEY_CLASSES_ROOTjnlp_auto_fileshellopencommand. The path listed showed a 32 bit (Program Files (x86) Java folder path to javaws.exe that no longer existed. Manually editing this value to the proper Java 7 path allowed the jnlp to be executed properly. We will be continue to monitor Windows 8 performance for any other issues, as well as evaluating tablet use such as the available Samsung Win 8 device, and upcoming Microsoft Surface Pro and HP ElitePad, all of which run full versions of Windows 8 and should allow normal Java installations.
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